Privacy Policy — dewu11

dewu11 ("we", "us", "our", or "the Platform") operates the online betting and gaming platform accessible at dewu11.cam. We are committed to protecting the privacy of every individual who visits our website or holds an account with us, in particular the players based across Indonesia — our primary user base, including players in Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, Makassar, Palembang, and Yogyakarta.

This Privacy Policy explains how dewu11 collects, uses, stores, shares, and protects personal information in connection with the provision of our services. It applies to all users of the dewu11 platform, including visitors who have not registered an account, registered account holders, and former account holders whose data we are required to retain for regulatory purposes.

This Privacy Policy should be read alongside our Terms and Conditions, which govern the overall use of the dewu11 platform. By registering an account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

In this Privacy Policy, the following terms carry the meanings set out below:

dewu11 collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use the Platform, and from third-party verification services during the KYC process. The categories of data we collect include:

3.1 — Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth — used to verify you are 21 years of age or older.
• Email address — used for account communications, transaction confirmations, and marketing (where consented).
• Mobile phone number — used for two-factor authentication and support contact.
• Residential address — collected during KYC verification.
• Government-issued ID details — Indonesian National Identity Card (KTP) number, passport number, or driving licence (SIM) number, as supplied during verification.

3.2 — Financial & Transaction Data

• Bank account details — the name of your bank (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and your account number, used to process deposits and withdrawals.
• E-wallet identifiers — the registered phone number or account ID associated with OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Transaction history — a complete record of all deposits, withdrawals, wagers, bonuses claimed, and balance adjustments on your account.
• Source of funds documentation — when requested during enhanced KYC review, documents evidencing the legitimate origin of funds deposited.

3.3 — Technical & Usage Data

• IP address — recorded at login and during all transactions for security and fraud-prevention purposes.
• Device information — operating system, browser type, device model, and screen resolution.
• Session data — time and duration of login sessions, pages visited, games launched, and features used.
• Geolocation data — approximate location derived from your IP address, used to comply with jurisdictional restrictions.

3.4 — Communications Data

• Records of all communications between you and dewu11, including live chat transcripts, email correspondence, and support ticket history.
• Your marketing preferences — whether you have opted in or out of promotional emails, SMS notifications, and platform push notifications.

dewu11 uses the personal data it collects for the following purposes:

dewu11 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a fresh legal basis for processing.

dewu11 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: Processing that is required to perform our contract with you — such as operating your account, processing payments, and providing the betting and gaming services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulations — including anti-money-laundering (AML) obligations, KYC requirements, responsible gambling regulations, and licensing conditions imposed by our gaming authority.
• Legitimate interests: Processing that serves dewu11's legitimate business interests — such as fraud prevention, information security, platform improvement, and business analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes — such as sending marketing communications, promotional offers, and personalised recommendations — where we have obtained your prior, freely-given, and revocable consent. You may withdraw consent at any time by contacting our support team or using the unsubscribe link in any marketing email.

dewu11 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and analyse how players interact with the site. The cookies we deploy fall into the following categories:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Store your preferences — such as your preferred language (English / Bahasa Indonesia) and display settings — so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform — which pages are visited most often, where users drop off, and which features are most-used. This data helps us improve the dewu11 experience.
• Marketing cookies (opt-in only): Used to serve you relevant promotional content based on your activity on the Platform. These are only placed with your consent and can be withdrawn at any time.

You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from using core Platform features.

dewu11 does not sell, rent, or trade your personal data. We share data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors: To process deposits and withdrawals, we share relevant transaction data with your nominated bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja). These institutions are independently subject to their own data protection obligations.
• KYC and AML service providers: To verify your identity and comply with anti-money-laundering obligations, we may share your identity documents with specialist third-party verification providers who operate under strict confidentiality and data processing agreements.
• Game content providers: When you launch a game on dewu11, limited session and account data (typically an anonymised session token) may be passed to the game studio's servers to initialise the game. Game studios are contractually prohibited from using this data for any purpose beyond game delivery.
• Customer support platforms: Our support ticketing and live chat systems are operated by trusted third-party software providers. Support conversations and associated account data are processed on these platforms under data processing agreements.
• Regulatory and law enforcement authorities: dewu11 will disclose personal data to regulators, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a court order, a regulatory audit, or a suspicious transaction report under applicable AML legislation.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of dewu11's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this Policy will continue to apply.

As an internationally operated platform, dewu11 may process or store your personal data on servers located outside of Indonesia. Where data is transferred internationally — including to our cloud infrastructure providers, KYC verification services, or support platform operators — we take appropriate safeguards to ensure that your data receives an equivalent level of protection as it would under Indonesian data protection standards.

Appropriate safeguards may include data processing agreements incorporating standard contractual clauses approved by the relevant regulatory authority, or reliance on adequacy decisions recognising the recipient country's data protection framework as equivalent.

If you wish to obtain information about the specific transfer mechanisms we use for international data transfers, please contact us at [email protected].

dewu11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data destruction procedures. Where retention is required by law, we will not delete data earlier than the legally mandated minimum period, regardless of an individual's deletion request.

dewu11 respects your rights over your personal data. Subject to applicable law and certain exceptions (such as data we are legally required to retain), you have the following rights:

To exercise any of the above rights, please submit a written request to [email protected] including your full name, registered email address, and Account ID. dewu11 will acknowledge your request within 3 business days and aim to fulfil it within 30 calendar days. Complex or voluminous requests may take up to 60 days; you will be informed of any extension.

The dewu11 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that personal data has been collected from an individual who is under 21, we will take immediate steps to suspend the relevant account, delete all associated personal data, and reverse any financial transactions where possible.

If you believe that dewu11 may have inadvertently collected data from a person under the age of 21, please notify us immediately at [email protected]. We take underage gambling and child data protection with the utmost seriousness and will investigate all such reports without delay.

dewu11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and our servers.
• Encrypted data storage — sensitive personal data, including identity documents and payment details, is encrypted at rest using AES-256 encryption.
• Access controls — access to personal data within dewu11 is restricted on a strict need-to-know basis. Staff members access only the data necessary to perform their specific role.
• Two-factor authentication (2FA) — available to all account holders as an additional layer of login security.
• Regular security audits — dewu11's platform and infrastructure undergo regular penetration testing and vulnerability assessments by independent security specialists.
• Staff training — all dewu11 employees who handle personal data receive regular data protection and information security training.

While we maintain rigorous security practices, no internet-based platform can guarantee absolute security against all threats. You play a critical role in protecting your account by keeping your password confidential, logging out of shared devices, and notifying us immediately if you suspect unauthorised access to your account.

The dewu11 platform may contain references to third-party services — such as your bank's internet banking portal, your e-wallet application, or the websites of game studios whose titles are available on dewu11. This Privacy Policy applies only to dewu11.cam and the services we directly operate.

When you navigate to a third-party website or service — including BCA Mobile, BRImo, BNI Mobile Banking, Mandiri Online, OVO, DANA, or GoPay — you are subject to that third party's own privacy policy and data handling practices. dewu11 is not responsible for the privacy practices of any third-party service and recommends that you read the relevant privacy policy before submitting personal data to any external website.

dewu11 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify existing account holders via the email address registered to their account prior to the changes taking effect. The version number and effective date are displayed at the top of this page and are updated with each revision.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you must stop using the Platform and, if applicable, request account closure before the changes take effect.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how dewu11 has handled your personal data, please contact us through the following channel:

Please include your full name, registered email address, and Account ID (if applicable) in any privacy-related correspondence so that we can locate your records and respond efficiently. All communications may be submitted in English or Bahasa Indonesia.

If you are not satisfied with dewu11's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or gaming regulator in the jurisdiction applicable to your situation.